Custom Hat - Leather Patch Design

Where are you located?
We're a 100% Canadian owned and operated business located in Nelson BC. Meet our team here.

How much is shipping?
Orders within Canada and USA over $99 ship free!

If your order is below $99, we offer flat rate standard shipping within Canada and the USA for $6.95.

How long does it take to make my order?
All our products are made and shipped in house. Our standard turnaround time is 3 days.

What are your return policies? What if I don't like it?
We offer a generous money-back guarantee: just send the product back to us for a full refund. No questions asked. More details can be found here.

What happens if this product gets damaged?
All items are guaranteed for life. More details on our lifetime warranty can be found here.

Do you do custom orders?
At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commissions for new designs.

Does the leather pictured look exactly like the product I will receive?
Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a hand-made piece; expect minor imperfections - this is what makes your product unique and gives it character.

Our products are heirloom quality and intended to be passed on through generations.

All items are guaranteed for life if damage occurs when used under normal conditions and for the purpose intended. We will cover all shipping costs, just send it to us for a free repair (or replacement).

This lifetime warranty covers faults in materials and workmanshipand doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.

Free shipping within Canada and the USA on orders over $99

USA Shipping (via USPS):

• USPS First Class (6-8 days)
• FedEx (varies by destination)

Canada Shipping (via Canada Post):

• Canada Post - Oversize Lettermail (10-15 business days, no tracking)
• Canada Post Expedited (5-10 business days, fully tracked)
• FedEx (varies by destination)

International Shipping (via USPS):

• USPS International (3-4 weeks)

If you’re not happy with this hand-crafted product, we gladly offer 90 day returns in the USA and Canada. Please see full details here.

Please note: we have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee delivery dates.