Custom Coasters

Where are you located?
We're a 100% Canadian owned and operated business located in Nelson BC. Meet our team here.

How much is shipping?
Orders within Canada and USA over $99 ship free!

If your order is below $99, we offer flat rate standard shipping within Canada and the USA for $6.95.

How long does it take to make my order?
All our products are made and shipped in house. Our standard turnaround time is 3 days.

What are your return policies? What if I don't like it?
We offer a generous money-back guarantee: just send the product back to us for a full refund. No questions asked. More details can be found here.

What happens if this product gets damaged?
All items are guaranteed for life. More details on our lifetime warranty can be found here.

Do you do custom orders?
At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commissions for new designs.

Does the leather pictured look exactly like the product I will receive?
Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a hand-made piece; expect minor imperfections - this is what makes your product unique and gives it character.

Our products are heirloom quality and intended to be passed on through generations.

All items are guaranteed for life if damage occurs when used under normal conditions and for the purpose intended. We will cover all shipping costs, just send it to us for a free repair (or replacement).

This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.

We take 2-4 business days to make your order. After that, it's handed off to the carrier and shipped your way.

You'll pick your shipping method at checkout. Rates are calculated before payment and depend on factors such as the number of items you’re ordering, the package weight, your postal code, and your chosen shipping option.

Transit times come straight from the carriers. They're estimates — not guarantees. Holidays and busy seasons might slow things down, but we’ll get your order out the door as quickly as possible.

Canada Shipping:

• Canada Post Standard (10-15 business days, no tracking)
• Canada Post Expedited (5-10 business days, fully tracked)
• FedEx (varies by destination)

USA Shipping:

• USPS First Class (6-8 days)
• FedEx (varies by destination)

International Shipping:

• Canada Post International (3-4 weeks)
• FedEx (varies by destination)

If you’re unhappy with this hand-crafted product, we gladly offer 90 day returns in the USA and Canada. Please see full details here.

Please note: we have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee delivery dates.